Llwin takes seriously the responsibility of protecting every user's personal data. This document transparently explains how we collect, use, store, and protect your information when you use the llwin platform.
Before reading this policy in full, here are the six core principles that guide how llwin handles the personal data of all users.
Llwin only collects data that is genuinely necessary for registration, transaction processing, identity verification (KYC), and service improvement. No excessive data is collected.
Llwin has never and will never sell users' personal data to any third party for marketing or commercial purposes without explicit consent from the user concerned.
All sensitive data is stored and transmitted using 256-bit SSL encryption. Financial data such as bank account numbers are not stored directly by llwin — they are handled by licensed payment gateways.
Only llwin staff with a legitimate work requirement are permitted to access user data. All access is logged and continuously monitored to prevent any internal misuse.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. llwin processes all such requests within 14 business days.
In the event of any data security breach affecting user information, llwin is committed to notifying affected users within 72 hours of the breach being detected.
This Privacy Policy ("Policy") describes how llwin ("we", "Platform", "company") collects, uses, discloses, stores, and protects your personal information when you use the llwin platform, whether through the website at llwin.lc or the llwin mobile app (Android and iOS).
This Policy applies to all llwin users — including unregistered visitors, registered members, and former members who have closed their accounts. By accessing or using the llwin platform, you agree to the collection and use of information as described in this Policy.
This Privacy Policy is to be read together with Terms and Conditions llwin. In the event of a conflict between both documents regarding data privacy, this Privacy Policy shall prevail.
Llwin collects several categories of personal data depending on how you interact with our platform. The table below summarizes the types of data collected:
| Data Category | Example | Status |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Required (KYC) |
| Contact Information | Email address, phone number, residential address | Required |
| Financial Information | Bank name, account number (partial), transaction records | Required |
| Usage Data | Game history, login activity, game preferences | Automatic |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Cookie Information | Session cookies, preference cookies, analytics cookies | Preferences |
KYC data including copies of identity documents is collected once during the identity verification process. These documents are stored with encryption and used solely for verification and legal compliance purposes.
Llwin uses the personal data collected for the following purposes:
Llwin does not sell, rent, or trade users' personal data. However, in certain limited situations, data may be shared with the following parties:
Llwin invests continuously in security infrastructure to ensure users' personal data remains protected at all times. The security measures we implement include:
While llwin takes all reasonable steps to protect your data, no system can guarantee absolute security. Users are also responsible for safeguarding their own login credentials.
The llwin platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. There are three main types of cookies used:
These cookies are required for the core functions of the llwin platform — including login sessions, security, and basic user preferences. The platform cannot operate properly without them.
These cookies store your personal preferences such as display language and settings you have configured. They allow the llwin platform to remember your preferences between login sessions.
These cookies help llwin understand how users interact with the platform — which pages are visited most, time spent, and navigation paths. All analytics data is anonymised and contains no personal information.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the llwin platform.
As a registered llwin user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data llwin holds about you. This request will be processed within 14 business days.
If the data we hold is inaccurate or incomplete, you have the right to request corrections via your account profile settings or customer support.
You may request deletion of your personal data. However, data required to fulfil legal obligations cannot be deleted.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You can object to the processing of your personal data for direct marketing purposes at any time via your llwin account settings.
In certain circumstances, you have the right to request that llwin restrict the processing of your data temporarily while a dispute or review is in progress.
Llwin does not retain personal data longer than necessary. Retention periods vary according to the type of data and purpose of collection:
When data is no longer needed and there is no legal obligation to retain it, llwin will securely delete or anonymise it.
The llwin platform is strictly for adults aged 18 and above. llwin does not knowingly collect or process personal data from individuals under the age of 18.
If llwin discovers that a child's personal data has been collected without knowledge or adequate age verification, llwin will take immediate steps to delete that data and close the account involved.
Llwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal changes, or platform improvements. When material amendments are made, we will:
We encourage you to review this Privacy Policy from time to time. Continued use of the llwin platform after any amendments are published constitutes your agreement to the updated Policy.
For any questions, concerns, or requests related to this Privacy Policy or llwin's handling of your personal data, please contact us: